dpm is a Birmingham-based freelancer with experience of arts and lifestyle features.
What is life really like for the person on the line?
Performance company Stan's Cafe is switching the stage for the screen by sharing its new play online for audiences. For Quality Purposes will be streamed on Tuesday 11 August to homes across the globe.
Directed by Stan's Café Artistic Director James Yarker and devised with the company, For Quality Purposes focuses on a group of call handlers who are all working from home. Trying to cope with queries they aren't trained or qualified to deal with, the group depend on ingenuity in the face of adversity.
The show features Amy Ann Haigh, Bernadette Russell, Carys Jones, Lexia Tomlinson and Luanda Yasmin.
James says: "I've always been touched by the distant but needy relationship between the call centre worker and their customers. It is an experience we have all shared - the frustrations, connections, incomprehensions and unexpected triumphs. When I was looking for a subject for a new play made by remote collaboration this seemed a rich choice, ripe for humour and pathos. Now, via For Quality Purposes, we can see the faces of those who are working through on-screen menus as they try to solve our problems."
For Quality Purposes will be free to access with a suggestion that audiences make a donation to one of three charitable funds: the Equity Charitable Trust (supporting performers experiencing hardship), the Theatrical Guild (supporting front of house and backstage workers) or the Ladywood Food Bank in Birmingham.
Formed in 1991 and based in Birmingham, Stan's Café has built a reputation for innovative performance in a range of unlikely venues. Past productions include Of All The People In All The World, The Capital, Home of The Wriggler, The Cardinals and The Cleansing of Constance Brown. For Quality Purposes forms part of Stan's Internet Cafe – a season of digital performances including The Commentators' Film on The Radio and The Anatomy of Melancholy.
For Quality Purposes will be streamed on Tuesday 11 August at 7.30pm on Stan's Cafe YouTube channel.